SHIPPING COSTS

Free shipping on all orders

Any taxes and fees that may be added to your order may be charged by customs and are the responsibility of the customer.

DELIVERY TIMES

Delivery time depends on your location and is 3–9 business days.

RETURN ADDRESS
All returns are sent directly to the supplier.

Contact us for returns at the following email.

info@d-joy.se

MISTAKES AND MISSING GOODS

In case of incorrect delivery or missing goods, please contact customer service at the following email address: info@d-joy.se and we will help you with the matter within 24 hours during weekdays (excluding holidays).

UNCOLLECTED PACKAGES
We at D-joy reserve the right to charge the handling costs that arise from undelivered packages (return shipping, shipping costs, etc.). Therefore, we charge an administrative fee of SEK 199 if the package is not collected. The shipment is held by the post office for 7 days before it is returned to us. Please note that if you regret a purchase and want to return the goods, you must first collect the package and then return it as described above. Undelivered packages are not covered by the right of withdrawal.

DELAYED PACKAGE

If the packages cannot be delivered within the agreed time from our warehouse, the consumer shall be informed without delay of the reason for the delay and informed of a new delivery time. The consumer shall then have the right to cancel the purchase free of charge if the delivery time was of significant importance. If the delay is due to the postal service, the matter shall be handled by the responsible shipping company.

RIGHT OF WITHDRAWAL

You as a customer always have a 14-day right of withdrawal when purchasing online in accordance with the Distance Contracts Act (2005:59). The withdrawal period begins on the day you collect or receive the goods at the delivery point or the day you receive the delivery in the mailbox. If you want to exercise your right of withdrawal, you must notify D-joy clearly within 14 days. You then have 14 days to return the goods to the supplier at your own expense. Products with broken packaging have no right of withdrawal and any shipping costs are paid by the customer. Contact support for all return matters.

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We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused or unworn, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without you first requesting a return will not be accepted.

You can always contact us for any return questions at Info@d-joy.se

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and fix it.

Exceptions / goods that cannot be returned
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom-made items (such as custom orders or personalized items), and hygiene items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Changes
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, make a separate purchase of the new item.

European Union 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason, if the item is shipped to the European Union. As above, your item must be in the same condition as you received it, unused or unworn, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and reviewed your return and will let you know whether or not your refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue your refund.
If it has been more than 15 business days since we approved your return, please contact us at info@dj-joy.se