Return Policy

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We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused or unworn, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without you first requesting a return will not be accepted.

You can always contact us for any return questions at Info@d-joy.se

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and fix it.

Exceptions / goods that cannot be returned
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom-made items (such as custom orders or personalized items), and hygiene items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Changes
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, make a separate purchase of the new item.

European Union 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason, if the item is shipped to the European Union. As above, your item must be in the same condition as you received it, unused or unworn, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and reviewed your return and will let you know whether or not your refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue your refund.
If it has been more than 15 business days since we approved your return, please contact us at info@dj-joy.se