Faq
Frequently Asked Questions (FAQs)
1. What kind of products do you sell?
We offer a curated selection of premium wellness, fashion, and lifestyle products.
We focus on quality, style, and function to meet a range of everyday and premium lifestyle needs.
2. Are your products authentic?
Yes. Every product in our store is 100% genuine and sourced directly from trusted brands or their certified suppliers. We are committed to offering only high-quality and original products.
3. Do your skincare and wellness products meet safety standards?
Absolutely. Please follow all usage instructions on the label and consult your physician if you have any health conditions or sensitivities.
4. Do you offer size guidance for shoes and clothing?
Yes. Each product page includes a size chart and fit recommendations for items from BYMANYC, Costal Life, and other brands. If you’re between sizes, we recommend sizing up for comfort.
5. Do you offer gift cards?
Yes! Digital gift cards are available in different amounts and are perfect for birthdays, holidays, or personal gifting. You can find them in the Giftcards section of our store.
6. What’s the estimated delivery time?
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Domestic Orders: 3–21business days
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International Orders: 3-21 business days
Once your order is shipped, you will receive a tracking link via email.
7. Do you accept returns or exchanges?
Yes. We accept returns within 14 days of delivery for unused products in their original packaging. Please read our Return Policy for detailed information or contact our support team.
8. How do I contact your support team?
You can reach us through:
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Email: [Info@d-joy.se]
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Contact Form: On the Contact Us page
We aim to respond within 24 hours on business days.
9. Do you offer sales or promotions?
Yes! We regularly run promotions, flash sales, and exclusive offers. Check our Sales section and subscribe to our newsletter to stay updated.